Harmony 1100 Review

Harmony is a great name for this universal remote. Its main objective is to give the user the possibility of eliminating all other remote controls and just use the 1100 as a single entity to manage multiple devices, home theater needs orders at the same time. Logitech spares no modesty in her the confidence to do just that, as the initial screen of 1100 welcomes you with its arrogant claims, “Finally a remote to control all.”

Harmony 1100 with its glossy black design and a 3.5-inch color screen is an exact replacement for the hugely popular Harmony 1000. The 1100 is equally capable of controlling up to 15 separate components of the computer (via infrared or an optional extra, RF).

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Harmony 1100 review Technology

The Harmony 1100 is accompanied by a rechargeable Li-ion battery, a charging dock with AC adapter, a USB cable, a Quickstart Guide, a Features Guide, Technical Support documentation, warranty information and an install CD for the Logitech Harmony Remote Software.

The same distance is covered with a 3.5-inch touchscreen, a button to do (basically theStart button) and 13 hard buttons that control the basic functions like volume, channel and navigation. The 1100 design is great.

This is an elegant black with a little ‘rubber grip around most of it. Dressed in a glossy piano black finish around the touchscreen,and a silver inlay around the outside edge of the remote control.

The 1100 offers users the ability to control the devices found in a closet or behind closed doors with optional extended RF (sadly, sold separately). With the extensor mechanism, which can be used as the IR Blaster connected to each other or individual IR emitters that are then connected to each device to be controlled.

The software used for the Harmony 1100 is what makes this device really shines. It allows users to plan the management of devices on a computer screen with intuitive software that actually has a lot of tedious and frustrating moments that are often unavoidable universal remote installation. But we will get into the software in a moment.

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I won’t reiterate the other technical reviews here- Read those, they are accurate. Rather, I’ll address other issues not mentioned previously.

First, this is an incredible remote. I’ve owned a Sony Commander for 10 years and decided to try this one when my last Sony died. This one puts all others I’ve owned and used to shame. Save a few exotic features (see other reviews), this is all most people will need.

RATING:
I gave it 4 stars because of the difficulty of the software. Specifically:
1. I had to turn my firewall and virus protection off (I use McAfee). A call to tech support gave me 6 URLs the software uses, but McAfee requires the IP Addresses to add to the trusted sites list (trusted programs does not work). The tech didn’t know these, but I traced them through McAfee. Once added, I was able to leave my firewall and virus protection on. Since Amazon does not permit disclosure of URLs, check the Harmony forum; I’ve posted the IPs and instructions there.
2. Navigating through the software is not very intuitive and the manual isn’t very comprehensive. For example, there is a Device List and an Activities setup, each with several choices. Some items are listed under Activities that logically should be under Devices and vice versa. Even the tech agreed on this point- he said the software was “dumbed down” so the unsophisticated computer user could operate it. Paradoxically, simplifying it actually makes it more difficult to use.
3. The software uses a wizard, “linear” approach as opposed to a “drill down” approach used by most software. This is fine for initial setup, but to make changes, you must find the point in the wizard that guides you through the modifications you want to make. This can become tedious.

On the good side:
1. Once operational, the remote performs flawlessly. I don’t even need the remote extender.
2. Tech support is the best I’ve come in contact with (I called twice). They are very pleasant, knowledgeable, patient, and not condescending. I stumped them a couple of times, but they were able to come up with a solution. The software connects with Logitech, so they are able to see your setup and even modify it if you want them to. When completing the initial setup, you are asked to rate the device; I rated it low because of the software issues. The tech said he noticed the low rating and asked what he could do to improve it. That led to a discussion concerning the software issues.
3. Other reviews complain about the size of the remote. Consequently, I was surprised to discover how relatively small it really is (about the size of a slice of bread and about two slices thick). There are also “handgrips” of a sort on the bottom of either side so that it can be operated one-handed.
4. After an activity is chosen, there are several “screens”: each denoted by an icon. The heart represents favorites (for example, channels on the TV), the 123 is a numeric keypad, the Star is for custom controls, Stop/Play (called Transport Control) icon is for DVDs, VCRs, etc. and a Game Controller. The favorites and custom screens are individually programmable with your choice of icons, and all icons on all screens may be individually programmed to provide your choice of function.
5. Not mentioned elsewhere are 8 additional programmable icons, four on each side of the screen that provide more user defined functions (called SideBars). These are in addition to the screens mentioned above and can be programmed differently for each screen (i.e. Heart, Star, 123, etc.). I use these for utilities- e.g. TV mode or the menu etc.
6. The unit comes with a small choice of icons, but the tech referred me to a website with over 5,000 free icons including most TV channel icons. Refer to the Harmony forum or call Tech Support for the URL. I was even able to copy icons from the websites of my local TV stations and plug them into the Harmony without any difficulty (technical note- the icons use .bmp, not .ico files).
7. Each screen does have limits. For example, Favorites has a maximum of 24 icons, displaying 6 at a time (for example, 24 favorite TV channels).
8. The buttons to the right of the screen are also individually programmable.
9. There is a Learn function common to most universal remotes, but I haven’t had to use it even though I have a wide variety of devices to control (i.e. receiver, dvd recorder, Blu-Ray, CD player, home theater, VCR, & TV).

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